Terms + Conditions

All bookings must be confirmed in writing by completing the booking form and submitting it to the email address (this is automatic on pressing the submit button). Upon receipt of the completed booking form and payment of the booking deposit (as detailed below) a confirmation of booking will be sent. When the booking confirmation has been sent, a contract will be deemed to exist between Chalet Ibis Viperae and the sender of the booking form whom confirms that he/she is duly authorised to bind all members of the party to the terms of this contract.

Upon booking a deposit of £150 GBP per person becomes payable prior to the acceptance of the booking and the inception of the Booking Contract. Full payment of the remaining balance of the holiday cost is due 10 weeks before the holiday start date. If you are booking closer than 10 weeks to the start of your holiday, the full amount is payable immediately.

In the event that you should wish to cancel your holiday, you must notify us immediately. The following cancellation charges shall apply dependant on when the notification is received: Cancellation charge as % of Total cost of holiday. More than 10 weeks before arrival date: Deposit More than 8 weeks before arrival date: 20% More than 6 weeks before arrival date: 40% More than 4 weeks before arrival date: 60% More than 2 weeks before arrival date: 80% 2 weeks or less before arrival date: 100%

Bedrooms are available from 15:00 on day of arrival and need to be vacated by 10am on day of departure. We will do everything we can to have rooms available for you on arrival at whatever time you come to the chalet but they can not be guaranteed before 15:00 on arrival day. On departure day we will also try to leave room check out time as late as possible but this can not be guaranteed after 10am due to change-over schedules. On both arrival and departure days guests have continued access to communal areas of the chalet outside of these times whilst waiting for airport transfers etc so please note that other guests may be at the chalet for a period during this time.

It is essential that all people in your booking have suitable travel insurance. You should be aware that not all travel insurance provides suitable cover for mountain activities. Please feel free to contact us if you require further information in this regard.